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Privacy Policy

Effective Date: January 1, 2024

This Privacy Policy describes how TeaSync collects, uses, and protects the personal information of users who access or use our mobile application and web platform. By using TeaSync, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. User-Provided Information

  • Collector Information: Name, account ID, mobile number (if applicable), and authentication credentials.
  • Supplier Information: Name, account ID, payment method (cash/bank), and optional contact or identification details (e.g., NIC, address).

B. Usage Data

  • Dates and details of tea collection entries
  • Supplier-wise collection weights (full amount, bag weight, water weight, net weight)
  • Issued items (fertilizers, cash advances, etc.)
  • Device data (model, OS version, app version)

2. How We Use Your Information

We use the information collected for the following purposes:

  • To register and manage collectors and suppliers
  • To facilitate and store daily tea collection records
  • To calculate monthly bills and deductions
  • To provide summaries and analytics to users
  • To maintain the security and performance of the system

3. Data Sharing and Disclosure

We do not sell, trade, or rent users' personal information. Information is shared only:

  • With authorized collectors within the same line or organization
  • With service providers who help us operate the app (e.g., cloud storage, analytics)
  • As required by law or legal process

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. These include:

  • Secure user authentication
  • Encrypted data storage (when applicable)
  • Access controls based on user roles

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We retain collected data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. Your Rights

Users may:

  • Request access to the data stored about them
  • Request corrections or updates
  • Request deletion (subject to data retention policies)
  • Contact us for questions about their data

To make such requests, contact: support@teasync.com

7. Third-Party Services

Our app may integrate with third-party tools or services (e.g., SMS APIs, Firebase, analytics). Their privacy practices are governed by their own policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. Users are encouraged to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

TeaSync

Phone: +94718990100

Email: support@teasync.com